How can I order?

For new patients/customers, take the quiz for free membership and approval then access our online store to order.

If you’ve already registered and activated your free membership simply log in, add products to your cart and check out.

How do I login?

Click on the Log in button at the top to fill in your username and password.

How can I pay for an order?

We accept multiple payment options including credit card and Paypal Pay in 4.

Why can't I view your products?

Our products can only be sold to adults (18+) so our free membership registration is required prior to providing access. Behind every membership, a doctor will attach a script to it and this is to be renewed yearly.

Can I make changes to the order?

We are sorry but we are not able to modify your order once it has been placed. Your order would reach the first line of fulfilment as soon as you press "order" and we are not able to modify it. If it is an emergency, please ring one of our pharmacists at 1300 634 105

How much is shipping?

Standard shipping is $12.90 and express shipping is $15.90. Free shipping for all orders over $150.

How long does shipping take?

Orders placed prior to 12:00 (AEST) on weekdays are usually fulfilled on the same day. We ship from Brisbane via Australia Post which generally takes 1-4 business days for express post and 2-8 days for standard post depending on your location.

Do you ship internationally?

We only sell and ship within Australia.

Can I return my order if I have changed my mind?

We do not offer refunds or exchanges for change of mind, or if you have found the product sold cheaper elsewhere.

Is there warranty on your product?

A 90-day warranty is valid upon receiving your device. Please contact us with photos or videos of your defective device and we can assist you with your warranty claim.