Account and ordering
How can I order?
For new patients/customers, take our no-cost medical assessment for approval by our doctors then access our online store to order.
If you've already registered and activated account, please log in to access our pharmacy.
How can I pay for an order?
We accept multiple payment options including credit card and Paypal Pay in 4.
Can I pick up my order?
Yes, you may choose to pick up your order from our warehouse in Brisbane, Queensland
Why can’t I view your products?
Access to our services is restricted to adults aged 18 and over. Registration is required before access can be provided.
Where clinically appropriate, a doctor will assess each patient and issue a prescription in accordance with their individual circumstances. Prescriptions are subject to medical review and must be reviewed and renewed as required, including at least annually where applicable.
Can I make changes to the order?
We are sorry but we are not able to modify your order once it has been placed. Your order would reach the first line of fulfilment as soon as you press "order" and we are not able to modify it. If it is an emergency, please ring one of our pharmacists at 1300 634 105
Do you do Nicotine Pouch Scripts?
No, we do not script or sell Nicotine Pouches here.
Do you sell Nicotine Pouch?
No, we do not script or sell Nicotine Pouches here.
Shipping
How much is shipping?
Standard shipping is $12.90 and express shipping is $15.90.
How long does shipping take?
Orders placed prior to 12:00 (AEST) on weekdays are usually fulfilled on the same day. We ship from Brisbane via Australia Post which generally takes 1-4 business days for express post and 2-8 days for standard post depending on your location.
Do you ship internationally?
We only sell and ship within Australia.
How can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please notify Australia Post directly. The easiest way to update your address is by downloading the Australia Post app, where you can edit your delivery details quickly and easily.
Returns
Can I return my order if I have changed my mind?
We do not offer refunds or exchanges for change of mind, or if you have found the product sold cheaper elsewhere.
What if a product arrives damaged, is incorrect or is missing?
Please contact us within 14 days of receiving your order and send us photos so we can do our best to assist you.
Is there warranty on your products?
Please contact us for further information about warranties.
Managing Nicotine Dependence & Quitting
Am I too late to quit smoking?
It's never too late to quit smoking. Quitting smoking can provide immediate and long-term health benefits, regardless of how long you've been smoking.
Is nicotine addictive?
Yes, nicotine is a highly addictive substance, and when a person smokes tobacco, many parts of the body get used to having nicotine in them. When first quitting, the body goes into withdrawal, making the quitting process challenging to manage with willpower alone. If you choose to quit smoking with Nicotine Replacement Therapy you should aim to gradually reduce and aim to be completely nicotine free.
What services does Quitline offer for quitting smoking?
Quitline provides free, multisession behavioural intervention. Quitline counsellors assess the patient's smoking history and use motivational interviewing to help develop a plan to stop smoking. Contact Quitline on 13 78 48.