Account and ordering
How can I order?
For new patients/customers, take the quiz for free membership and approval then access our online store to order. If you’ve already registered and activated your free membership, simply log in, add products to your cart and check out.
How do I log in?
Log in with your username and password here: login
How can I pay for an order?
We accept multiple payment options including credit card and Paypal Pay in 4.
Can I pick up my order?
Yes, you may choose to pick up your order from our warehouse in Brisbane, Queensland
Why can’t I view your products?
Our products can only be sold to adults (18+) so our free membership registration is required prior to providing access. Behind every membership, a dr will attach a script to it and this is to be renewed yearly.
Can I make changes to the order?
We are sorry but we are not able to modify your order once it has been placed. Your order would reach the first line of fulfilment as soon as you press "order" and we are not able to modify it. If it is an emergency, please ring one of our pharmacists at 1300 634 105
Do you do Nicotine Pouch Scripts?
No, we do not script or sell Nicotine Pouches here. Please head to www.quitrx.com.au
Do you sell Nicotine Pouch?
No, we do not script or sell Nicotine Pouches here. Please head to www.quitrx.com.au
Shipping
How much is shipping?
Standard shipping is $12.90 and express shipping is $15.90. Free shipping for all orders over $150.
How long does shipping take?
Orders placed prior to 12:00 (AEST) on weekdays are usually fulfilled on the same day. We ship from Brisbane via Australia Post which generally takes 1-4 business days for express post and 2-8 days for standard post depending on your location.
Do you ship internationally?
We only sell and ship within Australia.
How can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please notify Australia Post directly. The easiest way to update your address is by downloading the Australia Post app, where you can edit your delivery details quickly and easily.
Returns
Can I return my order if I have changed my mind?
We do not offer refunds or exchanges for change of mind, or if you have found the product sold cheaper elsewhere.
What if a product arrives damaged, is incorrect or is missing?
Please contact us within 14 days of receiving your order and send us photos so we can do our best to assist you.
Is there warranty on your products?
A 90-day warranty is valid upon receiving your device. Please contact us with photos or videos of your defective device and we can assist you with your warranty claim.
Managing Nicotine Dependence & Quitting
Am I too late to quit smoking?
It's never too late to quit smoking. Quitting smoking can provide immediate and long-term health benefits, regardless of how long you've been smoking.
Is nicotine addictive?
Yes, nicotine is a highly addictive substance, and when a person smokes tobacco, many parts of the body get used to having nicotine in them. When first quitting, the body goes into withdrawal, making the quitting process challenging to manage with willpower alone. If you choose to quit smoking with Nicotine Replacement Therapy you should aim to gradually reduce and aim to be completely nicotine free.
Is vaping illegal in Australia?
Vaping is not illegal in Australia, but its regulation has changed. As of July 1, 2024, vapes can only be sold in pharmacies. People 18 and older can buy vapes with ≤20 mg/mL nicotine without a prescription from October 1, 2024.
What services does Quitline offer for quitting smoking or vaping?
Quitline provides free, multisession behavioural intervention. Quitline counsellors assess the patient's smoking or vaping history and use motivational interviewing to help develop a plan to stop smoking or vaping. Contact Quitline on 13 78 48.