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Frequently asked questions

How do I upload my doctor's prescription to access Quitmed's products?

Visit our website and navigate to the "Upload Script" section. Follow the instructions to upload your doctor's script securely. Once uploaded, your Quitmed account will be activated, allowing you to browse our wide range of products.

What types of scripts does Quitmed accept?

Quitmed accepts both original Prescriptions and eSscripts, whether they are from your doctor or any online prescribing service. Our simple prescription acceptance policy ensures that you can easily access the products you need. Please note: Scripts must be current and valid for domestic dispensing. Scripts issues for Personal Importation Scheme are not valid for domestic dispensing and will not be accepted to access Quitmed Service.

How long does delivery take?

Quitmed offers fast and efficient delivery straight to your doorstep, Australia-wide. Delivery times may vary depending on your location, but we strive to ensure quick turnaround times for all orders.

What if I need assistance or have questions about Nicotine prescriptions and products?

Our expert pharmacists are always available to assist you on your health journey. You can get in touch with our team by filling out the contact form on our website or by calling 1300 634 105. Whether you need advice on Nicotine prescriptions or guidance on product selection, our pharmacists are here to help.

Are scripts obtained for Personal Importation Scheme accepted by Quitmed?

No, scripts obtained for the Personal Importation Scheme are not considered valid for purchasing products from Quitmed. Quitmed accepts scripts from licensed medical practitioners or from reputable online prescribing services.

What should I do if I have script for Personal Importation Scheme?

If you have a script obtained through the Personal Importation Scheme and wish to access products from Quitmed, we recommend consulting with a licensed medical practitioner. Once you have obtained a valid script from an Australian medical practitioner, you can upload it to your Quitmed account and proceed with accessing our products.

Do all Quitmed products meet TGO110 compliance standards?

Yes, all products available through Quitmed adhere to the Therapeutic Goods Order 110 (TGO110) compliance standards set by the Therapeutic Goods Administration (TGA) of Australia. TGO110 sets out the minimum safety and quality requirements for nicotine vaping products that are not registered in the Australian Register of Therapeutic Goods (ARTG) and are imported into, supplied in, or exported from Australia. Quitmed is committed to ensuring that all products offered to our customers meet or exceed these stringent standards, providing you with peace of mind regarding product safety and quality.