Account and ordering
How can I order?
For new patients/customers, take the quiz for free membership and approval then access our online store to order. If you’ve already registered and activated your free membership, simply log in, add products to your cart and check out.
How do I log in?
Log in with your username and password here: login
How can I pay for an order?
We accept multiple payment options including credit card and Paypal Pay in 4.
Can I pick up my order?
As an online store, we do not offer pick up or collection of orders.
Why can’t I view your products?
Our products can only be sold to adults (18+) so our free membership registration is required prior to providing access. Behind every membership, a dr will attach a script to it and this is to be renewed yearly.
Can I make changes to the order?
We are sorry but we are not able to modify your order once it has been placed. Your order would reach the first line of fulfilment as soon as you press "order" and we are not able to modify it. If it is an emergency, please ring one of our pharmacists at 1300 059 031
Shipping
How much is shipping?
Standard shipping is $12.90 and express shipping is $15.90. Free shipping for all orders over $150.
How long does shipping take?
Orders placed prior to 12:00 (AEST) on weekdays are usually fulfilled on the same day. We ship from Brisbane via Australia Post which generally takes 1-4 business days for express post and 2-8 days for standard post depending on your location.
Do you ship internationally?
We only sell and ship within Australia.
How can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please notify Australia Post directly. The easiest way to update your address is by downloading the Australia Post app, where you can edit your delivery details quickly and easily.
Returns
Can I return my order if I have changed my mind?
We do not offer refunds or exchanges for change of mind, or if you have found the product sold cheaper elsewhere.
What if a product arrives damaged, is incorrect or is missing?
Please contact us within 14 days of receiving your order and send us photos so we can do our best to assist you.
Is there warranty on your products?
A 90-day warranty is valid upon receiving your device. Please contact us with photos or videos of your defective device and we can assist you with your warranty claim.
Managing Nicotine Dependence & Quitting
Am I too late to quit smoking?
It's never too late to quit smoking. Quitting smoking can provide immediate and long-term health benefits, regardless of how long you've been smoking.
Is nicotine addictive?
Yes, nicotine is a highly addictive substance, and when a person smokes tobacco, many parts of the body get used to having nicotine in them. When first quitting, the body goes into withdrawal, making the quitting process challenging to manage with willpower alone. If you choose to quit smoking with Nicotine Replacement Therapy you should aim to gradually reduce and aim to be completely nicotine free.
What treatments are available to help me quit?
First Line Smoking Cessation Aids
Nicotine Replacement Therapies (NRTs): NRTs are approved therapies and widely endorsed methods to quit smoking. These products deliver controlled doses of nicotine to alleviate withdrawal symptoms while gradually reducing dependence. Common NRTs include nicotine patches, gum, lozenges, inhalers, and nasal sprays. They are available over-the-counter at pharmacies and supermarkets.
Prescription Medications: Certain prescription medications, can aid smoking cessation by reducing cravings and withdrawal symptoms. These medications work by targeting nicotine receptors in the brain, helping to curb the urge to smoke. Consultation with a healthcare professional is necessary to obtain a prescription and monitor potential side effects.
Second Line Smoking Cessation Aids
Nicotine Vaping Products: Starting from October 1st, 2021, nicotine vaping products have been classified as second-line treatment for the 70% of Australian smokers who have attempted to quit using first-line therapies without success. Suppliers are required to meet minimum standards of product manufacturing and quality by adhering to TGO110 - Standard for Therapeutic Vaping Goods. Additionally, supplying these products under medical supervision ensures that they are not easily accessible to youth and non-users, as these products carry potential risks and are not considered risk-free.
Is vaping illegal in Australia?
Vaping is not illegal in Australia, but its regulation has changed. As of July 1, 2024, vapes can only be sold in pharmacies. People 18 and older can buy vapes with ≤20 mg/mL nicotine without a prescription from October 1, 2024.
Is vaping effective to help me quit?
While vaping is considered a safer alternative to smoking, it still involves certain risks. Vaping is a relatively new technology, and scientists are still monitoring the long-term health effects of e-cigarettes and vaping products. Inhaling nicotine from a solution rather than by burning tobacco produces less harmful substances than cigarette smoke, however, it's important for people to know that there are risks associated with inhaling some of the active ingredients used in nicotine products such as flavouring. TGO 110 sets out several requirements relating to the ingredients used in nicotine vaping products, that's why it's important to source your products from a trusted source. This is why we don't encourage patients to adopt vaping as a long-term habit but use it as a tool to assist with your quit smoking journey. By gradually reducing your nicotine intake, the therapy allows your body to overcome the cravings and withdrawal symptoms until you are ready to quit once and for all, and minimize the chance of relapsing.
What’s the difference between Nicotine Salt and Freebase?
Nicotine freebase is the purest form and original form of nicotine. For a long time, freebase nicotine was the only nicotine available for vaping, however, it can be very harsh inhaled in high doses. Salt nicotine allows a much smoother draw due to the addition of benzoic acid. Benzoic acid lowers the PH level of the mix bringing it closer to neutral and making it more comfortable to inhale. Nic Salt absorbs faster into our bodies allowing to use higher nicotine strengths without the rough throat hit.
What services does Quitline offer for quitting smoking or vaping?
Quitline provides free, multisession behavioural intervention. Quitline counsellors assess the patient's smoking or vaping history and use motivational interviewing to help develop a plan to stop smoking or vaping. Contact Quitline on 13 78 48.